Shipping

Shipping policy

CS Digital Wonders (“we” and “us”) is the operator of https://csdigitalwonders.com (the “Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Change Of Mind

Every item we sell is printed on demand and made specifically for your order, so we are not able to accept a return simply because you have changed your mind. Please check the size, colour and design carefully before you order — we are glad to answer any question before you buy.

3.2 Faulty, Damaged Or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, contact us within 14 days of receiving it and we will put it right.

We cover the cost of returning the item to us — a fault of ours will not cost you anything.

Once we receive the item we process your claim within 7 days and refund what you paid for it to your original payment method. If you would prefer a replacement instead of a refund, let us know and we will send one, subject to availability.

4. Delivery Terms

4.1 Delivery Area

We currently ship within the United States only and are not able to deliver to addresses outside the US. Transit time depends on the carrier you select at checkout.

4.2 Dispatch Time

Orders are usually dispatched within 2-3 business days of payment of the order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.5 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7. Cancellations

You can cancel your order on the same day it is placed. Every item is printed on demand once your order comes in, so we are not able to cancel it after printing has begun. If your order has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Contact Us

Don’t hesitate to contact us if you have any questions.